Tortoise Town Reviews
126 reviews
5 Stars
5
4 Stars
3
3 Stars
3
2 Stars
2
1 Star
2
How would you rate Tortoise Town?
I made a purpurchase after thoroughly checking the site thinking it was reputable. The email coconfirmation though had me thinking this was maybe not a good place to purchaelse.purchase. seemed shady. This was Sunday evevening. Monday morning I emailed to cancel. They told me "sure, but it's 30% cancel fee." I said, well ur site says 20%....crickets. I talked to my bank and then emailed them saying this requires a full refund as you were dishonest off the bat. They said they would refund me and two days later without notice a poor tortoise always on my porch with no one home. I am not waiting on this, I have n9 knowledge it is coming, I am expecting a refund. I arrive home from the middle of my work day to "SAVE" this animal and I email them. They say, "want to sent the tortoise back".
I am disappointed and disgusted that a poor animal would be trtreated like this. And the company to behave like this shoes they are not a good company. They do not offer help after purchase, they dont even read and comprehend the emails you send them.
If they are still in business . Steer clear
They are shady and inhumane. I sure hope this little guy lives and I hope mostly this ccompany gets shut down. Go to Morphmarket
0
Reply
0
Reply
0
Reply
0
Reply
0
Reply
When I had a quick question about it, I didn’t get bounced around or given vague answers. Everything was clear and straightforward, which I really appreciate. Simple
0
Reply
0
Reply
0
Reply
0
Reply
0
Reply
0
Reply
0
Reply
The packaging was solid, and the heat pack was still nice and warm when it arrived. I was nervous about having a live animal shipped, but it went way better than I expected.
It’s been eating and acting totally normal since the first day. I’m really happy with how healthy and settled in it was right away
0
Reply
0
Reply
my husband and I purchased a pair of baby Sulcata Tortoise’s around Christmas time. The packaging was great. They had a heat pack, they were very active and we’ve had them since. We’re very happy with the service as well as the time they took to explain the habitat when we had questions.
0
Reply
Does the tortoises come late or on time and do they put it in the mail or at your door step
0
Answer
What made you choose Tortoisetown over similar businesses?
“I choose Tortoisetown, because of their video relating to the care of the turtles. Also, when I called they answered the phone and had great customer service.”
“They seemed to have the best selection and I like their website.”
“They dominated the Google Searches, however I learned that they outsourced most of their reptiles and have many excuses for not refunding errors.”
0
Answer
How easy is it to get a hold of customer service at Tortoisetown?
“It is very difficult and they don't do refunds. It will take a week to get any response at all and several more weeks to find out no refund and no replacements.”
“They never answered my emails, phone calls, or Facebook messages.”
“They were very easy to get a hold of. Ray answered the phone right away and was able to answer all my questions.”
“Very difficult, Tortoise Town seldom does not answer the phones or emails”
0
Answer
Customer Reviews
Questions & Answers
Ask a Question
